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Tech
Support
If your BookEndz Docking Station requires any repairs please
contact:
Returns:
sales@bookendzdocks.com
847-742-3566 * 228
You will need to provide the following information in order for us to
authorize a return (RMA). The RMA will only be valid for 30 days upon date it
was issued:
 Original order # if ordered with us directly or
Purchase Order #
Part Number
Serial number: 6 digit number located on the
bottom of the unit
Date code: 4 digit number
located on the bottom of the unit
| 1. Model |
Keyword |
Question: |
| BE-MB13 |
USB |
Computer gives warning message that USB is drawing
too much power. |
| Answer: |
| The docking station power supply is not
connected. |
| 2. Model |
Keyword |
Question: |
| BE-MB13 |
USB |
Why does the USB disengage after a couple of
hours? |
| Answer: |
| When typing on the laptop for a period
of time the docking station will become loose or shift from vibration, and
just needs to be reconnected by pressing docking station and laptop
together. |
| 3. Model |
Keyword |
Question: |
| BE-MB13 |
Dimensions |
What is the mounted Dimension for a MB13 Laptop on
Bookendz BE-MB13 Docking Station? |
| Answer: |
Total Width 15.60",
Total Depth
13.25,
Mounted Height 1.30" |
| 4. Model |
Keyword |
Question: |
| BE-MB13 |
Alignment |
The Ethernet and USB seems to be
intermittent. |
| Answer: |
| This usually indicates that good contact
is not being made, re-engage docking station to the laptop. |
| 5. Model |
Keyword |
Question: |
| BE-MB13 |
USB |
Is the power supply included necessary to be
plugged in, and why the is little green light blinking? |
| Answer: |
| The power supply that comes with the
MB13 dock is designed for the extra power requirements of the additional
USB Ports. The blinking green light is a indicator only of USB
activity. |
| 6. Model |
Keyword |
Question: |
| BE-MBP15 |
Dimensions |
What is the mounted Dimension for a MBP15 Laptop
on Bookendz BE-MBP15 Docking Station? |
| Answer: |
Height 2.30 with no laptop
mounted
Height 2.75 with laptop mounted
Width 21.25 Docking
station open, laptop not engaged.
Width 19.80 Docking Station closed,
laptop engaged.
Depth 12.50 Docking Station open
Depth 11.30
Docking Station closed, laptop engaged. |
| 7. Model |
Keyword |
Question: |
| BE-MBP15 |
Video |
Alignment Issues - DVI and FW. |
| Answer: |
| On new laptops and new docking station
the multiplicity of ports make for a very tight fit. With a little effort
align all ports, making sure all are engaging and press at the side to
close. Sometimes there is a little resistance that is due to tight
tolerances of the many ports. |
| 8. Model |
Keyword |
Question: |
| BE-MBP15 |
Alignment |
Dock misalignment on right side-Port off ½. |
| Answer: |
| Most likely the wrong docking station is
being used. We have 2 docking stations for the 15" MacBook Pro: BE-MBP15
includes FireWire 400 ONLY; BE-MBP15F includes FW400 & FW800. |
| 9. Model |
Keyword |
Question: |
| BE-MBP15 |
DVI |
Is the DVI Connector different than latest MBP15
2.4GHZ? |
| Answer: |
| There have been no changes to the DVI
Cable on either the Laptop or Docking Station. |
Back to top
| 10. Model |
Keyword |
Question: |
| BE-MBP15F |
Dimensions |
What is the mounted Dimension for a MBP15 w/FW800
Laptop on Bookendz BE-MBP15F Docking Station? |
| Answer: |
Height 2.30 with no laptop
mounted
Height 2.75 with laptop mounted
Width 21.25 Docking
station open, laptop not engaged.
Width 19.80 Docking Station closed,
laptop engaged.
Depth 12.50 Docking Station open
Depth 11.30
Docking Station closed, laptop engaged. |
| 10. Model |
Keyword |
Question: |
| Question: | | BE-MBP15 | Dimensions | What is the mounted
Dimension for a MBP15 Laptop on Bookendz BE-MBP15 Docking Station? |
| Answer: |
Height 2.30" with no laptop
mounted
Height 2.75" with laptop mounted
Width 21.25" Docking station
open, laptop not engaged.
Width 19.80" Docking Station closed, laptop
engaged.
Depth 12.50" Docking Station open
Depth 11.30" Docking Station
closed, laptop engaged. |
Back to top
| 10. Model |
Keyword |
Question: |
| BE-MBP15F |
Dimensions |
What is the mounted Dimension for a MBP15 w/FW800
Laptop on Bookendz BE-MBP15F Docking Station? |
| Answer: |
Height 2.30" with no laptop
mounted
Height 2.75" with laptop mounted
Width 21.25" Docking
station open, laptop not engaged.
Width 19.80" Docking Station closed,
laptop engaged.
Depth 12.50" Docking Station open
Depth 11.30"
Docking Station closed, laptop engaged. |
| 10. Model |
Keyword |
Question: |
| 11. Model |
Keyword |
Question: |
| BE-MBP |
DVI |
The DVI seems to be hanging up dock, it is not
docking. |
| Answer: |
| Normally associated with new laptops,
the DVI plug is sharp and slightly unforgiving. The Dock and laptop need
to be aligned, making sure all ports begin before giving final pressure on
each end of the docking station. Sometimes there is resistance initially,
but apply more pressure - this should engage the docking station. |
| 12. Model |
Keyword |
Question: |
| BE-MBP |
DVI |
DVI Slotted Pin To large for DVI Slot on
Laptop. |
| Answer: |
| Usually indicative of new laptop and
docking station. The ports are tight until engaged, ports will loosen
after use. |
| 13. Model |
Keyword |
Question: |
| BE-MBP |
Alignment |
Is there an alignment problem on the right side?
The Ethernet seems to be low. |
| Answer: |
| No, the Ethernet port has some movement
to enhance the reliability of the port with various laptops. |
| 14. Model |
Keyword |
Question: |
| BE-MBP |
Alignment |
Alignment does not fit laptop, Ethernet too tight
or too loose. |
| Answer: |
| Often when a new laptop is placed in a
docking station some of the ports can be tight, (even loose at times,)
this is due to the tight tolerances required so that all of the multiple
ports work. After engaging all the ports, open and close the docking
station a few times so that the unit learns your particular laptop. |
| 15. Model |
Keyword |
Question: |
| BE-MBP |
Video |
When using an external monitor, the video goes in
and out when hooked up through docking station. When monitor is hooked up
with laptop directly it works perfectly. |
| Answer: |
| The intermittent video is due to a
defective DVI cable. |
| 16. Model |
Keyword |
Question: |
| All Units |
Video |
Can I have the laptop closed when connected to an
external monitor and still operate? |
| Answer: |
| The laptop display needs to be set to
mirroring with power connected to the laptop. After laptop lid is closed
press any key or move mouse to wake the laptop up. |
| 17. Model |
Keyword |
Question: |
| All Units |
Power |
Why does the external monitor not work or wake up
after closing laptop lid? |
| Answer: |
| The laptop is operating on battery power
and goes into sleep mode when lid is closed, reconnect power and this
should bring up the external monitor. |
| 18. Model |
Keyword |
Question: |
| All Units |
USB |
Is the external power adapter mainly to support
USB devices that require power? It seems all the ports, including USB,
work fine without your external power adapter. |
| Answer: |
| The power supply is for the extra USB
ports, even if the USB ports work without the power connected there are
times that extra power is required, such as equipment drawing power from
the computer, if too much power is drawing from the computer the USB port
can and will shut down. |
Back to top
| 19. Model |
Keyword |
Question: |
| All Units |
Power |
These users most likely will not want to shut down
their Mac laptops just to dock or undock. The PC laptops do not require
this. Is the direction in the manual to shut down (not sleep) the laptop
when docking a strong suggestion and not a requirement? It seems to work
fine as I tested docking it even with the laptop running. |
| Answer: |
| Yes it is a strong recommendation, most
of the time it works, but due to Apple operating system it can cause the
system to hang. This does not normally happen, but the possibility does
exist. |
| 20. Model |
Keyword |
Question: |
| All Units |
Audio, Video |
1) While the audio ports are duplicated, are both
the analog and digital functions preserved?
2) While a separate full
sized DVI and VGA port are offered, is the mini video port duplicated in
order to connect S-Video or Composite outputs, or are they otherwise
incorporated into the dock? |
| Answer: |
| Analog functions as a normal feature but
the digital function could not be preserved. The mini video port is not
duplicated as a port output on the docking station. But converts to Normal
DVI / VGA output, which can then connect to an external display,
projection device, or TV that uses a DVI, VGA, composite, or S-video
connector, depending on the type of external device youre connecting
to. |
| 21. Model |
Keyword |
Question: |
| All Units |
Video |
Will mirrored monitors work with Windows XP like
it does for Apple operating System? |
| Answer: |
| Yes, the docking station does not effect
or alter any software on the laptop. |
| 22. Model |
Keyword |
Question: |
| All Units |
Video |
30" Screen Sparkling in dark areas of the screen,
is their a fix out to correct this? |
| Answer: |
| The only fix is to make sure the
connectors are tight and not loose, or bad DVI Cable. |
| 23. Model |
Keyword |
Question: |
| All Units |
Audio |
Audio Connection Problem - External speakers don't
work. |
| Answer: |
| Audio cable is defective. |
| 24. Model |
Keyword |
Question: |
| All Units |
General |
Does the docking station support placing an Apple
display on top of it? Or will I need to have some kind of box to hold the
display above the docking station? |
| Answer: |
| No is does not support a display on top
of the laptop, this may cause damage to the laptop display. There are
stands that the dock and laptop could be placed under with the external
monitor on top of the stand. |
| 25. Model |
Keyword |
Question: |
| All Units |
Audio |
My external speakers are not working and I tried
moving that switch into every possible position. What can I do to make the
audio function consistently? |
| Answer: |
| External speakers are connected to the
headphone output, the slide switch on the left side must be slid all the
way to the right engaging the laptop. |
| 26. Model |
Keyword |
Question: |
| All Units |
Locks |
With the new MacBook Pro 15 dock can we use the
standard Kensington cable lock anymore. |
| Answer: |
| The use of the Kensington lock had to be
sacrifice in favor of the port. Design elements prevented the use of the
lock because the lock is to close to the ports. |
| 27. Model |
Keyword |
Question: |
| All Units |
General |
1. The owner's manual for the dock says to turn
off all external devices before undocking. Does this include the monitor?
Monitors can usually be connected and disconnected without powering the
monitor off. 2. What about a USB or FireWire external drive? USB and
FireWire are designed to be hot-pluggable. In any case, if the computer is
off, shouldn't it be ok to undock without turning off an external USB or
FireWire device? 3. Why does the dock need an external USB power supply?
Isn't it just extending the existing USB ports from the MacBook? |
| Answer: |
| 1) The owner's manual for the dock
states that the laptop should be shut down, mostly for laptop protection,
there is a slight risk of shorting with multiple ports, but you are
correct in assuming you can disconnect because the USB, FW, audio and
video plug are all hot pluggable. Yes the monitor can be left on or off,
it will not affect the dock or laptop. The external power adaptor supplied
with the MB13 docking station is for extra power requirements of some USB
based devices. |
Back to top
| 28. Model |
Keyword |
Question: |
| All Units |
OS |
Wants to know if the docking station works with
both Windows and MacOS Systems? |
| Answer: |
| Yes the docking stations work with both
operating systems. |
| 29. Model |
Keyword |
Question: |
| All Units |
Video |
Can I use both DVI and VGA at same time? |
| Answer: |
| No, the two video ports gives you the
option of a VGA or DVI Connection. |
| 30. Model |
Keyword |
Question: |
| All Units |
Video |
My external monitor has a white screen when using
the docking station. |
| Answer: |
| This is indicating a defective DVI
cable. |
| 31. Model |
Keyword |
Question: |
| All Units |
Video |
Laptop and external Monitor are blinking in a
alternating manner, Off then On. |
| Answer: |
| Defective video connection. |
| 32. Model |
Keyword |
Question: |
| All Units |
Video |
Laptop does not mirror onto the external
monitor. |
| Answer: |
| For the External monitor to mirror the
laptop image, activate mirroring under Preference, Display options. |
| 33. Model |
Keyword |
Question: |
| All Units |
Video |
External monitor will not come on if laptop lid is
closed when mounted in docking station. |
| Answer: |
| The laptop display preference must be
set to mirroring for external display to work correctly. Also power needs
to be connected to the laptop, if not the battery operation of the laptop
will shutdown display to protect battery life. |
| 34. Model |
Keyword |
Question: |
| All Units |
General |
I am a little concerned with the placement of the
audio feeds for the docking station and the ExpressCard slot. There is the
possibility of also getting the Verizon Wireless V640 or the V740
ExpressCard. It is hard to tell from the pictures, but would I need to
remove this card to dock the Mac Book Pro or could the notebook be docked
with the card inserted? |
| Answer: |
| There is enough clearance for the cards
to work. |
| 35. Model |
Keyword |
Question: |
| All Units |
General |
I would like to know if the dock enables me to
connect a DVI-D cable to an external monitor? I would also like to know if
it will allow me to take advantage of the dual monitor capability of the
MacBook Pro's Dual Link DVI port? |
| Answer: |
| The DVI port connection offers the
entire range of DVI features. Only limited to laptop capabilities. |
| 36. Model |
Keyword |
Question: |
| All Units |
Ethernet |
Are their any known cause of interference to the
Airport System (wireless network). Works without dock (signal may be
weak), but not with dock. |
| Answer: |
| No, there is no known cause for
interference to the Airport System (Wireless Network). |
Back to top
| 37. Model |
Keyword |
Question: |
| All Units |
Audio |
I have no audio. |
| Answer: |
| Bad Audio Cable. |
| 38. Model |
Keyword |
Question: |
| All Units |
USB |
USB Port is pushed into the dock. |
| Answer: |
| Cable damaged and plastic support post
are broken. |
| 39. Model |
Keyword |
Question: |
| All Units |
USB |
USB Port is dislodged. |
| Answer: |
| Cable damaged and plastic support post
are broken. |
| 40. Model |
Keyword |
Question: |
| All Units |
Video |
Video begins to flash when I move data from the
laptop screen to the external monitor. |
| Answer: |
| Defective DVI Cable. |
| 41. Model |
Keyword |
Question: |
| All Units |
USB |
USB Port on left side in loose. |
| Answer: |
| Most of the ports have some movement
that is acceptable and normal. |
| 42. Model |
Keyword |
Question: |
| All Units |
Video |
External monitor is turning red? |
| Answer: |
| Defective DVI Cable. |
| 43. Model |
Keyword |
Question: |
| All Units |
Alignment |
The unit will not align or engage and I do not
want to risk damage to the laptop |
| Answer: |
| The unit will generally not be damaged
if all ports are aligned and have begun to enter, giving extra pressure to
engage the ports will not cause damage. Due to the number of ports and
tight tolerances the ports can be tight initially but loosen with use. The
ports learn position after use. |
| 44. Model |
Keyword |
Question: |
| All Units |
Video |
Do you have a MacBook 13" docking station with an
S-video output? Or, is there an adapter available to go from a VGA or DVI
to an S-video? |
| Answer: |
| The MacBook 13" Laptop and Docking
Station do not come with "S" Video output, but there is a probable cable
or cable converter to create "S" video in retail stores. |
| 45. Model |
Keyword |
Question: |
| All Units |
Audio |
I was wondering if your MacBook pro 15" docking
station allows for a Toslink cable for audio? I know it uses the same
audio port so I was wondering if you make one with Toslink or
optical. |
| Answer: |
| We currently do not offer a Toslink
option with the audio connection. |
Back to top
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